I can´t connect to my yahoo account

[pfavabr]

Since 04/11/08 I cannot connect to my Yahoo accounts. I tested through Yahoo itself and it was ok.

I first have the problem with an older version of Pidgin (I believe it was 2.3.1). I did the upgrade to version 2.4.1 and got the exact same problem.

I got the following log from Pidgin when I tried to reconnect:

(12:54:46) account: Connecting to account pfava_br@… (12:54:46) connection: Connecting. gc = 026B39B0 (12:54:46) dnsquery: Performing DNS lookup for scs.msg.yahoo.com (12:54:46) dnsquery: IP resolved for scs.msg.yahoo.com (12:54:46) proxy: Attempting connection to 216.155.193.160 (12:54:46) proxy: Connecting to scs.msg.yahoo.com:5050 with no proxy (12:54:46) proxy: Connection in progress (12:54:46) proxy: Connected to scs.msg.yahoo.com:5050. (12:54:46) yahoo: 111 bytes to read, rxlen is 131 (12:54:46) yahoo: Yahoo Service: 0x57 Status: 1 (12:54:46) yahoo: yahoo status: 0 (12:54:47) yahoo: 60 bytes to read, rxlen is 80 (12:54:47) yahoo: Yahoo Service: 0x54 Status: -1 (12:54:47) yahoo: 10 bytes to read, rxlen is 30 == (12:54:47) yahoo: Yahoo Service: 0x7d1 Status: -1 == (12:54:47) yahoo: Unhandled service 0x7d1 (12:54:47) account: Disconnecting account 00CF0418 (12:54:47) connection: Disconnecting connection 026B39B0 (12:54:47) connection: Destroying connection 026B39B0

[pfavabr]

log from Pidgin

[gfunkdave]

I seem to be having the same problem. Perhaps Yahoo has changed its configuration. I'm running Pidgin 2.4.1 on Windows XP. Connecting to Yahoo yields the following:

(16:19:40) jabber: jabber_actions: have pep: NO (16:19:40) account: Connecting to account <my account> (16:19:40) connection: Connecting. gc = 01D9E698 (16:19:40) util: Writing file C:\Documents and Settings\David\Application Data\.purple\icons\248085ea0d2cf4710a4e73089c262d8e8c051646.png (16:19:40) dnsquery: Performing DNS lookup for scs.msg.yahoo.com (16:19:40) dnsquery: IP resolved for scs.msg.yahoo.com (16:19:40) proxy: Attempting connection to 216.155.193.166 (16:19:40) proxy: Connecting to scs.msg.yahoo.com:5050 with no proxy (16:19:40) proxy: Connection in progress (16:19:40) proxy: Connected to scs.msg.yahoo.com:5050. (16:19:40) yahoo: 103 bytes to read, rxlen is 123 (16:19:40) yahoo: Yahoo Service: 0x57 Status: 1 (16:19:40) yahoo: yahoo status: 0 (16:19:40) yahoo: 197 bytes to read, rxlen is 217 (16:19:40) yahoo: Yahoo Service: 0x54 Status: -1 (16:19:40) jabber: jabber_actions: have pep: NO (16:19:40) account: Disconnecting account 00CAD760 (16:19:40) connection: Disconnecting connection 01D9E698

[gfunkdave]

Also, Pidgin gives "Unknown Error 29" when I try to reenable the account - and signing in on Yahoo's website doesn't do anything to fix the problem.

Can we change the bug severity to Major since it means no connection to Yahoo?

[DBautell]

Error 29 came up for me today. Didn't find -debug.log, so I don't know if this is identical. The address in the error led to a CAPTCHA image. I went to http://login.yahoo.com and typed in my password and the problem went away. Just going in to one of my groups wasn't enough. Not really a Pidgin bug, except for the "unknown" part.

[gfunkdave]

Dbautell- Thanks. I had tried logging into my mail, not just at login.yahoo.com. Logging in there fixed the problem.

[pfavabr]

Hi,

Where did you go to the page http://login.yahoo.com? Is there any place in Pidgin to put my yahoo password other than the conection options?

[DBautell]

I just went to login.yahoo.com through my browser, entered my password, and hit 're-enable' in Pidgin. I don't know if this is a cookie issue, a CAPTCHA issue, or a Yahoo being obnoxious issue... The first two might fall under the third, though. Maybe they just need a reminder of your IP address, or maybe they want want to make sure you see their ads from somewhere.

Interestingly-ish, I just went over to the other computer to try and read the error again, and it seems that logging in on this comp fixed that one, too...

The only place in Pidgin for your Yahoo password is the Add/Modify Account dialog.

[pfavabr]

Thank you for your answer. But it seems like my problem is another one. I logged in to yahoo through that page you wrote without any result. I will continue to seek to a solution.

[sulabh.dev]

Yahoo Service: 0x54 Status: -1 means that authentication was rejected. Reason would be evident from the values of the key-pairs. This in no way is a pidgin bug.

The unknown part ie Yahoo Service: 0x7d1 Status: -1. yahoo: Unhandled service 0x7d1 is yahoo server telling the client to disconnect. 0x7d1 is a way the server tells the client to disconnect, like when we supply bad username/password, or when authentication is rejected, or when someone signs on from another location. Right now we don't care about 0x7d1, we just disconnect.

[bernmeister]

Does this still occur in Pidgin 2.5.0? Can you please verify?

[dinesh]

I am using 2.5.1, and this issue still exists. I get it a few times a week, including just now. I just received:

Unknown error number 29. Logging into the Yahoo! website may fix this.

In fact, going to webmessenger.yahoo.com and logging in seems to clear whatever issue there is, and switching back to pidgin and re-enabling allows me to log in 90+% of the time.

[dinesh]

(of course, this time is one of the 10% when it didn't fix the issue, and even after multiple web logins I still can't connect via pidgin.)

[deryni]

Please follow the instructions to get a debug log and attach it to this ticket.

[dinesh]

YIM unknown error #29

[trac-robot]

This ticket was closed automatically by the system. It was previously set to a Pending status and hasn't been updated within 14 days.

[Harold_Hawthorne]

I have been having problems with getting disconnected from Yahoo in Pidgin 2.5.1 on FreeBSD. I've been using Gaim and then Pidgin for years and I've never had this problem before until about 6 days ago. I get disconnected from Yahoo 2 to 3 times a day and I have changed nothing in the network or settings on the computer. I still however remain connected to AIM/MSN through Pidgin and IRC. I am able to login to Yahoo without any problem but i randomly get disconnected. I tried logging into the web Yahoo IM like the error message said and that didn't help. Below is the debugging information.

(00:17:28) msn: C: NS 000: PNG (00:17:28) msn: S: NS 000: QNG 50 (00:17:39) yahoo: 13 bytes to read, rxlen is 33 (00:17:39) yahoo: Yahoo Service: 0x54 Status: -1 (00:17:39) yahoo: 56 bytes to read, rxlen is 76 (00:17:39) yahoo: Yahoo Service: 0x7d1 Status: -1 (00:17:39) yahoo: Unhandled service 0x7d1 (00:17:39) account: Disconnecting account 0x8147100 (00:17:39) connection: Disconnecting connection 0x85253c0 (00:17:39) connection: Deactivating keepalive. (00:17:39) connection: Destroying connection 0x85253c0

[Harold_Hawthorne]

I just realized I probably put my post in the wrong ticket. I am not having trouble connecting to Yahoo. I am just having trouble with getting disconnected randomly throughout the day. I apologize if I put this information in the wrong place.

[bdoe]

Why was this ticket closed?

Pidgin 2.5.5 on Ubuntu Jaunty (9.04) - problem still exists. Log out of Pidgin (or restart computer), and when I restart Pidgin, I get greeted with the "Account Disabled. Unknown error number 29. Logging into the Yahoo! website may fix this." followed by a link to a Capcha image.

[deryni]

It was closed because the original posted never responded to my request. If people are still encountering this issue I would suggest filing a new bug with up-to-date debug log information.