"Unable to send message" when using aim.

[Robby23]

Whenever I try and send a message to someone it says "Unable to send message"

Attached is a debug log. At (4:29:13 AM) i sent a msg

[Robby23]

anyone?

[deryni]

Does this happen when you try to send a message to anyone or just to some people? Does this happen in all statuses or just some? What is your privacy setting for that account (Tools->Privacy)?

[Robby23]

Privacy is set to block only the users below. No matter what status I'm in it still says the same thing.

If it helps I'm on a 64bit version of windows. I haven't had any problems on my other computer which runs both ubuntu and windows 32bit

[MarkDoliner]

This is an AIM account and not ICQ, right? I'm not sure why that would happen. Do you have any strange plugins loaded? Maybe something that would be changing your message to an empty string before it gets sent?

[MarkDoliner]

Oh, and does this happen when you try to send a message to anyone or just to some people?

[Robby23]

I don't have any plugins installed, just basically installed it and I was never able to IM anyone. I'm using AIM. And it seems to happen when I try and send a message to anyone. Not one person that I've found that I can IM

[Robby23]

anyone?

[deryni]

Can you get a packet capture of pidgin attempting to send the message? I don't have anything more useful to suggest here and I don't know if Mark does or not.

[MarkDoliner]

No I don't know why that would happen. It seems really strange.

[Robby23]

How would you suggest I capture the packet. Any specific way? Also, I've tried reinstalling and still nothing. It works fine like I said on my other computer thats loaded with both Ubuntu and Windows 32bit.

[deryni]

You can use a tool like Wireshark to get the packet capture.

Do you have accounts on other protocols? Have you tried them on this machine? Do they work?

[Robby23]

I tried using an account on IRC and it works fine. I tried using another AIM account and that also fails. It seems to only be a problem with AIM.

As for capturing packets how would I filter it so only packets sent and received through pidgin would show.

[Robby23]

AOL labeled packets in wireshark

[deryni]

While I don't know how to filter by application you should be able to filter either by destination IP or by port (possibly both) to get just the pidgin AIM traffic. Unfortunately the packet capture you uploaded doesn't appear to contain enough information to be useful.

[Robby23]

AIM Packets

[Robby23]

Anyone =( ?

[deryni]

Sorry, I somehow managed to miss your addition of the attachment. Unfortunately I can't make heads or tails out of what is going on in that second packet capture but I don't see anything that looks like a message being sent.

The only thing I can see, looking back at your debug log, is that right before the oscar prpl attempts to send the IM it prints out that it is going to only the message is listed as having a length of zero. Assuming I am reading the code around there correctly having a length of zero will mean that the oscar code will not bother trying to actually send the message. Why your message would have a length of zero I have no idea, it shouldn't (assuming you are actually typing a message and don't have any plugins loaded which are playing with your outgoing messages). We may need to wait for Mark to have time to look at this.

[MarkDoliner]

I really don't know why that would.

If you're sure that you don't have any strange plugins loaded, then maybe g_convert() is failing in purple_plugin_oscar_convert_to_best_encoding()? We don't actually check the return value from g_convert() when converting to ASCII (because the conversion should never fail because we've already verified that the message is all ASCII characters). I don't even know why we bother calling g_convert() in that case.

[Robby23]

I don't have any plugins enabled if that helps any.

[zdneal]

Replying to Robby23:

I don't have any plugins enabled if that helps any.

I had this same error, I tried going back to version 2.3.1 and that didn't help. However, when I re-installed the gtk+ from that old version it worked. One was something rev b and the one that works is something rev a. I can't seem to find out what version I have of gtk that is working, but the one that shipped with pidgin 2.4.3 didn't work with AIM on win2k for me.

[deryni]

The Help->About dialog should indicate what version of Glib and GTK+ are installed and being used? Are either of you using a localized version of Windows? What about pidgin translations?

[faraher]

I am getting the same error with AIM. I am not using any translations and privacy settings are not blocking anyone. I am using Extended Preferences 0.7 and Windows Pidgin Options 2.4.3 Plugins. What version of GTK+ was used in 2.3.1?

Debugging Information
  Plugins: Enabled
  SSL: SSL support is present.
  GTK+ Runtime: 2.12.8
  Glib Runtime: 2.14.6

  Library Support
    Cyrus SASL: Enabled
    Gadu-Gadu library (libgadu): Internal
    GtkSpell: Enabled
    GnuTLS: Disabled
    Network Security Services (NSS): Enabled
    Perl: Disabled
    Tcl: Disabled
    Tk: Disabled

[faraher]

I downgraded to 2.3.1 and that seems to work fine.

[Sim-on]

Is this still a problem with 2.5.0 ?

[goodespeler]

Replying to Sim-on:

Is this still a problem with 2.5.0 ?

Yup. Just installed and test. Still getting an unable to send message. Wish I wasn't...

[heyhihello]

I can confirm after trial and error with Pidgin portable 2.5.2 (and .3) that this is a problem with the GTK folder. If I splice in the GTK folder from Pidgin portable 2.3.1 I can send my AIM messages fine. The only downside is the interface is changed slightly. (I'm not sure of other ramifications)

[sp219]

I am having the same issue with AIM on Pidgin 2.5.5 on Windows XP:

---

Debugging Information

Plugins: Enabled SSL: SSL support is present. GTK+ Runtime: 2.14.7 Glib Runtime: 2.18.4

Library Support

Cyrus SASL: Enabled Gadu-Gadu library (libgadu): Internal GtkSpell?: Enabled GnuTLS: Disabled Network Security Services (NSS): Enabled Perl: Disabled Tcl: Disabled Tk: Disabled

---

Hopefully someone can figure this out. Anyone have a workaround?

[bernmeister]

Is this still happening on 2.5.8 using the GTK+ that comes with it? You may have to do a full uninstall of Pidgin/GTK first...

[goodespeler]

Replying to bernmeister:

Is this still happening on 2.5.8 using the GTK+ that comes with it? You may have to do a full uninstall of Pidgin/GTK first...

Just did a complete uninstall and reinstall and I'm still getting the "Unable to send message."

[heyhihello]

For me, this is more of an off and on issue. It'll be working fine for weeks then start doing this. goodespeler, would you mind giving Pidgin 2.5.8 portable a shot: http://downloads.sourceforge.net/portableapps/PidginPortable_2.5.8.paf.exe?download_redirect_do_not_right_click

It's completely self contained so you don't have to uninstall anything.

[goodespeler]

Replying to heyhihello:

For me, this is more of an off and on issue. It'll be working fine for weeks then start doing this. goodespeler, would you mind giving Pidgin 2.5.8 portable a shot: http://downloads.sourceforge.net/portableapps/PidginPortable_2.5.8.paf.exe?download_redirect_do_not_right_click It's completely self contained so you don't have to uninstall anything.

Tried portable and got the same error message - which is unfortunate! I was hoping for promising results.

[Datafreak]

Hi,

please test this GTK: http://www.datafreak.eu/downloads/windows/GTK.rar

With this i can send messages.

MFG Datafreak

[datallah]

Datafreak: Which GTK+ version are you linking to?

[Datafreak]

Debugging-Information

Plugins: Enabled SSL: SSL support is present. GTK+ Runtime: 2.12.8 Glib Runtime: 2.14.3

[goodespeler]

Any updates on this bad boy?

[Datafreak]

knock, knock - any news here?

Regards, Datafreak

[deryni]

What's the status of this issue? Is this still happening with pidgin 2.6.6 and the version of GTK+ it bundles? Is it constant, intermittent, triggered by certain messages, happen more with certain people, etc?

[goodespeler]

I've since upgraded machines and moved to Win 7 so I can longer replicate the issue.

[Datafreak]

Hi,

I have test this with a protable version of pidgin (2.6.6): Portable - Pidgin Variante 1 from http://www.portable-pidgin.de/

If i send a Message with ICQ, i became this error:

(4:31:03 PM) Unable to send message.

In my Debug Windows i find this:

(16:31:03) oscar: Claiming to have a buddy icon

(16:31:03) oscar: Sending IM, charset=0x0000, charsubset=0x0000, length=0

[trac-robot]

This ticket was closed automatically by the system. It was previously set to a Pending status and hasn't been updated within 14 days.

[aloibeth]

I'm also getting "Unable to send message" when trying to use the AIM protocol. This started today so I updated to the latest version of pidgin and the latest GTK but nothing seems to help :(

(18:49:17) oscar: Sending IM, charset=0x0000, charsubset=0x0000, length=0