Unable to retrieve MSN address book

[Turtledude]

I can't login to MSN as I keep getting this error. I searched for a similar problem but only found one from an old version of pidgin. I can't login as I keep getting this error about the address book however, windows messenger works fine so I don't believe it has to do with my msn account.

[darkrain42]

Ticket #8081 has been marked as a duplicate of this ticket.

[darkrain42]

This is a server-side outage affecting a number of people and the official client. The client you tested is likely using an older version of the MSN protocol unaffected by the current outage.

[Turtledude]

So the issue is with the MSN server and not pidgin? Because pidgin is still unable to login to Msn. Correct me if I am wrong.

[darkrain42]

Ticket #8082 has been marked as a duplicate of this ticket.

[darkrain42]

That is correct.

[Turtledude]

Thank you darkrain, hopefully someone can fix this soon so we can get onto msn!

Thanks again for the reply.

[khc]

Ticket #8086 has been marked as a duplicate of this ticket.

[khc]

Ticket #8084 has been marked as a duplicate of this ticket.

[zTagged]

I'm not having a problem with logging in on the current version of WLM, but I am unable to telnet to the servers. Should've checked that before posting a ticket.. Sorry guys.

[darkrain42]

Ticket #8088 has been marked as a duplicate of this ticket.

[nellery]

I'm getting this error too on 2.5.3

[boredzo]

I can connect just fine in Microsoft Messenger for Mac 7.0.1. Not in Adium, though. (I'm writing an Adium blog post about this problem.)

[boredzo]

More data:

• Adium 1.3.2 uses MSNP15 and cannot connect.
• Adium 1.3.1 uses MSNP12 from MSN-pecan and can connect.
• Adium 1.2.7 uses MSNP9 and can connect.

I'm not sure what protocol version Microsoft Messenger for Mac 7.0.1 uses. It's not necessarily the same as MSN Messenger 7 for Windows.

[boredzo]

Debug log from Adium 1.3.3b1.

[darkrain42]

Ticket #8090 has been marked as a duplicate of this ticket.

[boredzo]

I wonder if this has anything to do with it:

22:56:41: (Libpurple: soap) POST //abservice/abservice.asmx HTTP/1.1

[darkrain42]

Replying to boredzo:

I can connect just fine in Microsoft Messenger for Mac 7.0.1. Not in Adium, though. (I'm writing an Adium blog post about this problem.)

The problem, as determined by rob-to86, is this, which appears in your log (I'm not going to bother fixing the munging):

><parameterFault xmlns="http://www.msn.com/webservices/AddressBook">System.Runtime.InteropServices.COMException (0x8004920A): Certificate cannot be found. Certificate required for the operation cannot be found.
49	
50	 Internal error: spRPSTicket-&gt;ProcessToken failed. Failed to call spDataCrypt-&gt;UnpackData. spCache-&gt;GetCacheItem returns error.:Cert Name: (null). SKI: 0079878bf7c82b932c6d0593ba5c73ec4882176f...
51	
52	   at Microsoft.Passport.RPS.Native.IRPSAuth.Authenticate(String siteName, String ticketToken, UInt32 TicketType, Object propBagForSessionTokens)
53	
54	   at Microsoft.Passport.RPS.RPSAuth.Authenticate(String siteName, String ticketToken, UInt32 ticketType, RPSPropBag tokenPropBag)
55	
56	   at Microsoft.Live.AddressBook.Services.Common.PassportAuthenticator.Authenticate(HttpRequest httpRequest, String ticketToken, String serverName, String ppmAuthPolicy) in e:\bt\522154\private\Services\common\PassportAuthenticator.cs:line 96</parameterFault><

The issue is apparently limited only to MSNP15. The official clients fall back to older protocol versions, which is why they mostly continue to work.

[HiltonT]

Definitely not a Server-Side issue as I'm currently logged in with the official WL Messenger client as well as the msn-pecan plugin, but the default MSN plugin fails to work.

[boredzo]

HiltonT: MSN-pecan uses MSNP12. The problem only happens on MSNP15.

[dfszb]

This is not a server side issue: msn-pecan works: just install it and change, from pidgin account dialog, the protocol from 'msn' to 'wlm'.

[moojix]

Ubuntu (8.10, pidgin 2.5.2) related workaround as mentioned above: https://bugs.launchpad.net/ubuntu/+source/pidgin/+bug/316252 switch from protocol MSN (MSNP15 used by pidgin/purple) to WLM (MSNP12 used by msn-pecan).

[rekkanoryo]

We initially thought this was a server-side issue; now we know it is a server-side change that requires the client to send additional data that we do not currently send. It's outlined here. We are currently working on a fix.

[datallah]

Ticket #8097 has been marked as a duplicate of this ticket.

[datallah]

Ticket #8092 has been marked as a duplicate of this ticket.

[datallah]

Ticket #8093 has been marked as a duplicate of this ticket.

[datallah]

Ticket #8091 has been marked as a duplicate of this ticket.

[datallah]

Ticket #8098 has been marked as a duplicate of this ticket.

[poizon]

The server omega.contacts.msn.com doesn't work, but with contacts.msn.com works again... Until the fix can we 'rotate' these two servers somehow for a better workaround?

[qulogic@…]

(In [2e35d702a220c2f699a00265c84fe3f4b874f129]):
Save and use the CacheKey? for ABCH SOAP requests.

Fixes #8080.