Opened 9 years ago

Closed 9 years ago

#12023 closed defect (out of date)

Not able to log on to Pidgin

Reported by: melissa.bogers@… Owned by:
Milestone: Component: XMPP
Version: 2.7.0 Keywords:
Cc:

Description

When opening the application, it tries to connect and fails. It remains in the status (connecting) until I close the application. It never connects. I was able to use it successfully yesterday.

Attachments (3)

purple-debug.log (14.1 KB) - added by melissa.bogers@… 9 years ago.
Pidgin_error_screen_shot.docx (179.3 KB) - added by melissa.bogers@… 9 years ago.
purple-debug2.log (1.0 KB) - added by melissa.bogers@… 9 years ago.

Download all attachments as: .zip

Change History (10)

comment:1 Changed 9 years ago by darkrain42

  • Component changed from plugins to XMPP
  • Status changed from new to pending

Please follow the instructions to get a debug log and attach it to this ticket.

Changed 9 years ago by melissa.bogers@…

comment:2 Changed 9 years ago by melissa.bogers@…

  • Status changed from pending to new

Attachment (purple-debug.log) added by ticket reporter.

Changed 9 years ago by melissa.bogers@…

comment:4 Changed 9 years ago by darkrain42

  • Status changed from new to pending

While the Debug Window is open, go to Accounts->Manage Accounts and then uncheck and check the account and then upload a new debug log.

Please also upload screenshots as images, not embedded into a Word document.

Changed 9 years ago by melissa.bogers@…

comment:5 Changed 9 years ago by melissa.bogers@…

  • Status changed from pending to new

Attachment (purple-debug2.log) added by ticket reporter.

comment:7 Changed 9 years ago by darkrain42

  • Status changed from new to pending

What version of Pidgin are you using? If you're using 2.6.0 or 2.6.1, upgrade.

comment:8 Changed 9 years ago by melissa.bogers@…

  • Status changed from pending to new

It was 2.6.1. I upgraded to 2.6.5 and it seems to be working now.

BTW...This was installed on my computer when I received it on 5/21. I did not install 2.6.1.

Thanks!

comment:9 Changed 9 years ago by darkrain42

  • Resolution set to out of date
  • Status changed from new to closed
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