Opened 5 years ago

Last modified 5 years ago

#16343 new task

Believe password-required chat is causing pidgin to disconnect

Reported by: jspaith Owned by:
Milestone: Component: pidgin (gtk)
Version: 2.10.9 Keywords:


Hi -- I recently was told of a chat room at work which I was encouraged to join. This chat requires a password. It is set to auto-join and persistent in the settings.

When I start Pidgin, it connects and I can see my buddies -- for the last couple of weeks (since I joined the password chat) an error has appeared about being unable to join that chat, I could click OK and all is fine.

Now, however, the error message doesn't pop up. After connecting, within a couple of seconds I see a message 'server has closed the connection' -- then it reconnects and server closes again.

This has rendered Pidgin unusable.

I think if I could find a way to drop out of that chat all would be well -- but the darn thing won't stay connected long enough to let me change anything.


Many thanks in advance James james.spaith@…

Change History (4)

comment:1 Changed 5 years ago by jspaith

OK, so I came to work on Monday (opened this ticket on Friday) -- and lo and behold, I no longer have any chats in my pidgin profile. And it works just fine all day. I add two chats (no passwords) and all is well. Now it's Tuesday, and after working just fine all morning, for the last couple of hours it's been connecting, then 2-15 seconds later disconnecting, 2-10 secs later re-connecting, without end. HELP PLEASE.

comment:2 Changed 5 years ago by datallah

  • Status changed from new to pending

You're probably going to have more success going through Oracle Tech support - we have no familiarity with how your service works.

comment:3 Changed 5 years ago by jspaith

  • Status changed from pending to new

Thanks for the update. I'm clueless about that too, I have no idea about the underlying structures except it's XMPP.

comment:4 Changed 5 years ago by jspaith

FYI I think this is actually a bandwidth problem. My roommate is recovering from surgery and while doing so is watching Netflix on a PC on our internal network (in the house) -- something we don't normally have going on during the day time. I'll let you know if this turns out to be the cause.

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