Opened 4 years ago

#16554 new defect

SSL Handshake Failed - XMPP - Ubuntu 10.04 - pidgin 2.10.11

Reported by: ericlong Owned by: deryni
Milestone: Component: XMPP
Version: 2.10.11 Keywords: SSL Handshake


About a month ago I was no longer able to connect to our internal Cisco XMPP server. Nobody else in the office is having this problem.

I have removed and re-installed pidgin including removing the ~/.purple folder.

I am able to connect fine on other machines and VMs without a problem. The other machines ask if I want to accept a self signed cert when initially connecting to the account.

My search of the current tickets find many similar issues but no resolution seems to work.

Here is a copy of my Debug Window:

(10:40:10) util: Writing file prefs.xml to directory /home/john.doe/.purple
(10:40:10) util: Writing file /home/john.doe/.purple/prefs.xml
(10:40:10) account: Connecting to account john.doe at
(10:40:10) connection: Connecting. gc = 0x7f3394bb7d70
(10:40:10) dnsquery: Performing DNS lookup for
(10:40:10) dns: Successfully sent DNS request to child 4992
(10:40:10) dns: Got response for ''
(10:40:10) dnsquery: IP resolved for
(10:40:10) proxy: Attempting connection to
(10:40:10) proxy: Connecting to with no proxy
(10:40:10) proxy: Connection in progress
(10:40:10) proxy: Connecting to[[BR]] (10:40:10) proxy: Connected to[[BR]] (10:40:10) jabber: Sending (john.doe at <?xml version='1.0' ?>
(10:40:10) jabber: Sending (john.doe at <stream:stream to='' xmlns='jabber:client' xmlns:stream='' version='1.0'>
(10:40:10) jabber: Recv (268): <stream:stream xmlns='jabber:client'xml:lang='en-US.UTF-8' xmlns:stream=''from='' id='48F90008E059'version='1.0'><stream:features><starttlsxmlns='urn:ietf:params:xml:ns:xmpp-tls'><required/></starttls></stream:features>
(10:40:10) jabber: Sending (john.doe at <starttlsxmlns='urn:ietf:params:xml:ns:xmpp-tls'/>
(10:40:10) jabber: Recv (50): <proceedxmlns='urn:ietf:params:xml:ns:xmpp-tls'/>
(10:40:10) nss: Handshake failed (-12272)
(10:40:10) connection: Connection error on 0x7f3394bb7d70 (reason: 5 description: SSL Handshake Failed)
(10:40:10) account: Disconnecting account john.doe at
(10:40:10) connection: Disconnecting connection 0x7f3394bb7d70
(10:40:10) connection: Destroying connection 0x7f3394bb7d70

Any help would be greatly appreciated.

Thanks for your time, Eric

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