Opened 4 years ago

Last modified 3 years ago

#16572 new defect

Automatic reconnect unreliable for jabber.ccc.de

Reported by: gessel Owned by: deryni
Milestone: Component: XMPP
Version: 2.10.11 Keywords: reconnect
Cc:

Description

My client connects to gmail.com and jabber.ccc.de. I am on a highly unreliable network connection that stalls or drops many times a day (in Iraq). Typically the gmail.com account will reconnect automatically but the jabber.ccc.de account will not. I also link to chat.facebook.com. Sometimes during reconnect facebook reports a fatal error (bad credentials) on reconnect.

  • Google reconnects automatically
  • Facebook I can reconnect to manually from the interface without a restart.
  • jabber.ccc.de will not reconnect ("reconnecting" message persists indefinitely) unless I quit and restart, and then it reconnects immediately.

Pidgin 2.10.11 (libpurple 2.10.11)

I will amend with a debug log next time it fails. I note a number of reconnect failure tickets, but they all seem to be resolved by initiating a manual reconnect. This does not work with jabber.ccc.de for me and automatic reconnect almost always works with gmail.com with the same client at the same time.

Attachments (1)

ccc_pidgin_log.7z (3.6 KB) - added by gessel 4 years ago.
ccc.de disconnect/reconnect issue log file 7zipped since too many URLs triggers anti-spam (weird for connection logs, no?)

Download all attachments as: .zip

Change History (5)

comment:1 Changed 4 years ago by datallah

  • Status changed from new to pending

Please follow the instructions to get a debug log and attach it to this ticket.

Changed 4 years ago by gessel

ccc.de disconnect/reconnect issue log file 7zipped since too many URLs triggers anti-spam (weird for connection logs, no?)

comment:2 Changed 4 years ago by gessel

  • Status changed from pending to new

Attachment (ccc_pidgin_log.7z) added by ticket reporter.

comment:3 Changed 4 years ago by gessel

I caught a disconnect, log file attached.

The buddy list UI read "Available - Connecting" while it was disconnected while Accounts->ccc.de read something like "nothing can be done."

Accounts->ccd.de->disable and then Accounts->Enable Account->ccc.de restored connectivity.

Facebook and gmail.com were connected normally and did not seem to be effected. But ccc.de's server seems to drop (I believe on one of the very frequent local network fails) and then won't reconnect without manual intervention.

comment:4 Changed 3 years ago by dx

  • Component changed from unclassified to XMPP
  • Owner changed from EionRobb to deryni
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