Opened 11 years ago

Last modified 10 years ago

#7171 new defect

Unable to get sametime contacts

Reported by: cdukes Owned by: siege
Milestone: Component: Sametime
Version: 2.5.1 Keywords: sametime, meanwhile, contacts
Cc: khaytsus

Description

I'm trying to figure out why I can't see all of my sametime contacts?

I've had this problem on several versons of Windows XP and Vista for some time now.

I tried searching on the site but it desn't look like anyone else has had this issue. I'm attaching a screenshot which shows pidgin configured only for sametime.

Normally, I should have about 75 contacts in there, but pidgin only shows 1 (this happens every time)

I do show up as available to other people and they can send me messages - I just don't see them.

Note: I have a debug log but am concerned about attaching it because it lists internal company contacts and customers. I'll be happy to either scrub it or send to someone privately.

Attachments (1)

pidgin.gif (8.4 KB) - added by cdukes 11 years ago.
Screenshot

Download all attachments as: .zip

Change History (4)

Changed 11 years ago by cdukes

Screenshot

comment:1 Changed 11 years ago by khaytsus

I have just noticed this problem in the Linux version of Pidgin.. Similar to ticket #58 which was fixed in Windows long ago. I had not tried Pidgin in Linux on Sametime in that time, but I am hoping to migrate to a Linux-based workstation at work and I am finding that similar to that bug, I only see contacts when they log in after I have logged in.. Anyone on the system already is not shown as being online.

comment:2 Changed 11 years ago by khaytsus

Forgot to mention my versions.. Fedora 9, up to date..

meanwhile-1.0.2-7.fc9.i386 pidgin-2.5.1-3.fc9.i386

comment:3 Changed 10 years ago by praveengarlapati

I have the same issue. I use pidgin both on windows and Linux. Whenever I have a new installation of pidgin all the contacts seem to get erased.

On my windows box I can see all the contacts but not on my newer Linux installation.

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