Opened 10 years ago

Last modified 10 years ago

#9642 new enhancement

"the specified criteria" is overly vague

Reported by: mpt Owned by: deryni
Milestone: Component: pidgin (gtk)
Version: 2.5.5 Keywords:


Pidgin 2.5.5, Ubuntu 9.04

  1. Add an account.
  2. Mistakenly try to add the same account again.

What happens: An error message appears with the icon of a dead person, and the text "Unable to save new account" and "An account already exists with the specified criteria".

What should happen: The error message should be more explanatory. For example: "That account is already set up in Pidgin, but none of your buddies in that account are online at the moment." Or: "That account is already set up, but it is not turned on. Do you want to turn it on now?"

Bonus points for alerting people of this somehow as soon as they enter the login name for the account, rather than when they've finished entering every other detail.

Change History (1)

comment:1 Changed 10 years ago by deryni

  • Owner set to deryni

Neither of the two suggested texts covers the actual issue involved, though I imagine they cover the cases where you saw this problem show up. You can add a duplicate of an existing account regardless of the buddy list or enabled status of the duplicated account. Most of the time we see this error in fact (or at least the times people complain) involve people who know exactly what they are doing and are intentionally trying to create what we are considering a duplicate account on their XMPP server.

The message is exceedingly vague though and would be much improved were it to say something closer to "An account with this username/password has already been added/created. To Modify the existing account press the Modify button, to edit the new account press Cancel."

I'm not sure what we could do to notify people that they are entering duplicate information while the dialog is still up but I do think it would be a good idea.

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