Opened 7 years ago

Closed 7 years ago

#9905 closed defect (cantfix)

MSN: Connection error from Notification server: Unable to connect

Reported by: lstanyer Owned by: khc
Milestone: Component: MSN
Version: 2.5.8 Keywords: Unable connect
Cc: mooseman

Description (last modified by lstanyer)

Two different computers running Ubuntu 9.04. Both with the same problem. Pidgin 2.5.8 MSN account exhibiting this message: Connection error from Notification server: Unable to connect. MSN is working on a computer with XP via Live Messenger. Yahoo OK under Pidgin.

Change History (9)

comment:1 Changed 7 years ago by lstanyer

  • Description modified (diff)

comment:2 in reply to: ↑ description Changed 7 years ago by spedersen

Replying to lstanyer:

Two different computers running Ubuntu 9.04. Both with the same problem. Pidgin 2.5.8 MSN account exhibiting this message: Connection error from Notification server: Unable to connect. MSN is working on a computer with XP via Live Messenger. Yahoo OK under Pidgin.

Same on Windows Vista Business SP1, a connection error occurs:

(06:43:12) proxy: Connecting to messenger.hotmail.com:1863. (06:43:12) proxy: Error connecting to messenger.hotmail.com:1863 (Connection timed out.). (06:43:12) proxy: Connection attempt failed: Connection timed out. (06:43:12) msn: Connection error: Connection timed out. (06:43:12) msn: Connection error from Notification server (messenger.hotmail.com): Unable to connect

comment:3 Changed 7 years ago by Meetshield

We have two different computers both running 2.5.8 here that are unable to connect to MSN. Yahoo and Gmail are working fine. MSN messenger on the same machine connects to the service fine, but Pidgin says "connection error from notification server: Unable to connect"

Some update from the developers on this would be useful.

comment:4 Changed 7 years ago by khc

this means that you cannot connect to that domain, are you behind some firewall that requires you to use a proxy?

comment:5 Changed 7 years ago by alainkaa

Same problem here, I haven't made any changes to the preferences recently. And there is no proxy in my environment.

Enabling the 'Use HTTP Method' check box allows me to login again. But I'm still unable to send messages:

"Message could not be sent because a connection error occurred:"

Please note: I'm running Pidgin 2.0.2, the version shipped with Solaris 10.

comment:6 Changed 7 years ago by alainkaa

I've made some further debugging and I think that this issue is not Pidgin related.

The default MSN Server 'messenger.hotmail.com' is an alias which points to 'messenger.hotmail.geo.msnmessenger.msn.com.akadns.net'. It looks like they are doing some DNS load balancing there. From one of my hosts this name resolves to 64.4.50.62 and from another host (connected via a different ISP) it resolves to 64.4.13.190.

On the first host, where I'm encountering the connection problems I'm not able to connect to 64.4.50.62 on port 1863 using netcat (it remains in the 'SYN_SENT' state forever). But I'm able to connect to 64.4.13.190.

All I had to to is replacing 'messenger.hotmail.com' by 64.4.13.190. Now I'm able to use the MSN service as usual.

comment:7 Changed 7 years ago by mooseman

Same problem here on Fedora 11 with pidgin 2.5.8.

The trick above of substituting 64.4.13.190 did not impact on the problem for me.

Cannot connect to either of my MSN accounts. All other accounts are fine, and MSN was fin as well until just a few days ago. No system changes that I am aware of other than routine updates pushed via yum.

comment:8 Changed 7 years ago by mooseman

ok apologies substituting the IP address 64.4.13.190 has fixed the problem, it took a while for it to work.

comment:9 Changed 7 years ago by khc

  • Resolution set to cantfix
  • Status changed from new to closed

There doesn't appear to be anything that we can do in pidgin for this problem.

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