= How to Submit a Bug Report =

 1. [http://developer.pidgin.im/search Search] existing bug reports and don't submit a duplicate report.
 2. [http://developer.pidgin.im/simpleticket Create a new ticket].[[BR]]Note: You must be logged in!

= Windows Users =
== What to do if Pidgin crashes ==
[http://sourceforge.net/project/showfiles.php?group_id=235&package_id=230234 Download and install the debug version of Pidgin for Windows.] The next time you run Pidgin and it crashes, the call stack will be dumped to a `pidgin.RPT` file in your Pidgin install dir. When submitting a bug report, give a detailed description on how to produce your bug and attach the most recent crash dump from your `pidgin.RPT`.


== Obtaining a Debug Log ==
If asked to obtain a debug log, the following steps will help you do so.

If Pidgin isn't crashing, you can use the Debug Window (`Help->Debug Window`) to obtain the debug log output.

If Pidgin is crashing, you can save the debug output to a file by opening a cmd shell and starting Pidgin as follows:[[BR]]
(You should replace `C:\Program Files\Pidgin` with the path to which you installed Pidgin if it is different)
{{{
cd "C:\Program Files\Pidgin"
pidgin.exe -d > debug.log
}}}
This will cause the debug output to be saved in a file called `debug.log`.

= All Other Users =

See our [wiki:GetABacktrace Getting a Backtrace] page.