Trac is being migrated to new services! Issues can be found in our new
YouTrack instance and WIKI pages can be found on our
website.
- Timestamp:
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Nov 23, 2019, 8:07:28 PM (4 years ago)
- Author:
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trac
- Comment:
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1 | 1 | = Trac Support = |
2 | 2 | |
3 | | Like in most [http://www.opensource.org/ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [trac:MailingList mailing list] and the [trac: project wiki]. The latter is the authoritative source for the TracGuide (administrator and user guides for Trac). |
| 3 | Like most [https://opensource.org/ open source projects], Trac support is available primarily through the [trac:MailingList mailing list] and the [trac: project wiki]. Both are maintained by the Trac community. The [trac: project wiki] is the authoritative source for the TracGuide, consisting of the administrator and user guides for Trac. |
4 | 4 | |
5 | | There is also an [trac:IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there. |
| 5 | There is an [trac:IrcChannel IRC channel] where online users can help out. Much of the 'live' development discussions also happen there. |
6 | 6 | |
7 | | Before you start a new support query, make sure you've done the appropriate searching: |
| 7 | You can search questions tagged with `trac` on [https://stackoverflow.com/questions/tagged/trac Stack Overflow]. |
| 8 | |
| 9 | Before you start a new support query, make sure you have done the appropriate searching: |
8 | 10 | * in the project's [trac:TracFaq FAQ] |
9 | | * in past messages to the [http://groups.google.com/group/trac-users Trac Users Mailing List] |
| 11 | * in past messages to the [https://groups.google.com/group/trac-users Trac Users Mailing List] |
10 | 12 | * in the Trac ticket system, using either a [trac:search:?q=&ticket=on&wiki=on full search] or a [trac:query: ticket query]. |
11 | 13 | |
12 | | Please '''don't''' create a ticket in trac.egdewall.org for asking a support question about Trac. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly! |
| 14 | Please '''don't''' create a ticket in trac.edgewall.org to ask a Trac support question. Only create a ticket when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly! |
13 | 15 | |
14 | 16 | ---- |
15 | | See also: [trac:MailingList], [trac:TracTroubleshooting], [trac:CommercialServices] |
| 17 | See also: [trac:MailingList], [trac:TracTroubleshooting], [trac:TracFaq], [trac:CommercialServices] |
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